Unless otherwise stated, the following definitions apply to this document:

• "we", "us", and "our" are references to LittlBUGer.info Hosting;
• "you", "your", "client" and "customer" are references to the person paying for services from LittlBUGer.info Hosting having entered into this agreement;
• "services" are web hosting, domain registration, email and other services or facility provided by us to you;
• "charges" are the charges payable by the customer/client for services provided by LittlBUGer.info Hosting.

We have not accepted a customer and order until payment is processed and manual account set up is initiated. Until you receive the 'Welcome' email including all details specific to your account, we have not accepted your order. We reserve the right to refuse, cancel, or reject any order made by the customer. In such cases, a full refund (minus transaction fees) will be made using the same method as payment was originally made.

3.1) LittlBUGer.info Hosting Money Back Guarantee

Customers are entitled to a full refund (minus transaction fees) within 15 days of the initial order being placed. This will be issued in the same method as originally used by the customer. Offline payment methods will be refunded using a LittlBUGer.info Hosting personal check or other online method.

3.2) Money back guarantee does not apply to domain name registration, dedicated servers, or if the account has breached these terms and conditions prior to cancellation.

3.3) Account Cancellations

After the 15 day introduction period, no refunds will be issued for account cancellations on a monthly payment schedule. Accounts on a yearly payment schedule are entitled to a pro rated refund taking only full months into account when calculating refund due, and using the full monthly price for spent months (without yearly discount). If cancellation of the account is caused by the customer breaching these terms and conditions no refund will be issued. No refunds are issued for domain registrations.

4.1) Spam / Unsolicited Mass E-mail

The sending of Unsolicited Commercial Email (SPAM) through our servers promoting any website or through third party servers promoting a website hosted by us can result in the suspension or termination of the customers web hosting account without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'opt in' methods and a strict removal procedure is published in all mailings. 'Safelists' and other advertising related mailing lists may not be operated. Any complaints received are taken seriously and will be investigated.

4.2) Account Use

Under no circumstances must our servers be used for the hosting or communication of, reference to or linking to any of the following:

• underage pornography;
• violations of any copyright or any other right of any third party;
• promotion of illegal activities (hacking, cracking, etc);
• information or software containing or about any kind of virus;
• hate speech or hate propaganda;
• the collection of personal information for illegal purposes;
• content deemed by us at our sole discretion to be harmful to us or to others;
• IRC Bots, Proxies and/or Warez websites.

5.1) Payment schedules

The customer agrees to supply appropriate payment for the services received from us in advance of the time period during which such services are provided. If paying by Paypal monthly, you must sign up for a subscription or use the invoicing method. Other payment methods are also available. With Mail In payments, account provisioning will only happen after funds have been received and verified/cleared. It is the clients sole responsibility to cancel accounts to avoid recurring monthly charges.

5.2) Invoices

All invoice notifications will be sent via email and a printable version made available in the customer control panel. Customers are required to pay their invoice in advance at the beginning of each payment term using the available method of your choice within 3 days of the invoice due date.

5.3) Bank charges

Customers are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions.

5.4) Suspension

We reserve the right to suspend any account after 4 days have passed without due payment being received. Any added time or late fees for payment will be at our sole discretion.

6.1) Backup of Data

Except where LittlBUGer.info Hosting has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and LittlBUGer.info Hosting is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with LittlBUGer.info Hosting services. In most cases, limited weekly backups are created which are stored on the SAME server as the hosting account, but nothing further is done to protect the data.

6.2) CPU & Memory (Server Resources)

Any Web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. LittlBUGer.info Hosting will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

6.3) Data transfer and web space allocations

Customers can request a package upgrade or temporary resource increase depending on what is required by simply contacting LittlBUGer.info Hosting and discussing your needs personally. It is the sole responsibility of the customer to contact us in advance of requiring extra resources to prevent account suspension. In some cases, accounts are automatically suspended when their resource limits have been reached and manual un-suspension is required by us.

All domains registered through LittlBUGer.info Hosting are registered under our customers name, unless stated otherwise by the user. Domains registered/transferred to LittlBUGer.info Hosting belong to the user not LittlBUGer.info Hosting, unless otherwise stated by the user or by LittlBUGer.info Hosting.

Customers are responsible for the security of their client area/cPanel ID, passwords, and contact information for billing. We cannot be held responsible for communication mix-ups as a direct result of the customers failure to update their details.

9.1) We are not responsible for any claimed damages, which may result from our servers going offline, or being unavailable for any reason. This includes damages which may result from the corruption or deletion of data. The customer agrees to indemnify and hold us and our employees harmless from any claims, damages, including but not limited to consequential damages resulting from the use of the service which damages the customer or any other party.

9.2) We will cooperate fully with investigations of violation of systems or network security at other sites and will cooperate with law enforcement authorities in the investigation of possible criminal violations. Customers who violate these terms may incur in criminal or civil liability.

9.3) For clients with multiple accounts, we reserve the right to suspend all accounts should the main account owner violate these terms and conditions in a manner deemed by us to be extremely serious.

9.4) We will be the sole arbiter as to what constitutes a violation of these terms and conditions. The failure by a customer to meet or follow any of the above terms and conditions is grounds for account suspension or deactivation.

10.1) Customer Security Responsibilities

The customer is solely responsible for any breaches of security affecting servers under customer control. If a customer's server is involved in an attack on another server or system, it will be shut down and an immediate investigation will be launched to determine the cause/source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer's server and any other requirement affected by the security breach.

10.2) IRC

LittlBUGer.info Hosting Services allows Dedicated Server customers the use of IRC inside the LittlBUGer.info Hosting network as long as the use of IRC on a LittlBUGer.info Hosting server does not violate any of the other terms of these TOS. As a policy, LittlBUGer.info Hosting will not provide vanity IRC reverse DNS records. To enforce this policy LittlBUGer.info Hosting does not turn the reverse address of IPs over to the customer. Authority over this information remains with LittlBUGer.info Hosting.

10.3) Billing for Network Resources

The customer understands that the customer is responsible for paying for any network resources that are used to connect the customer's server to the Internet. The customer may request that the customer's server be disconnected from the Internet, but the customer will still be responsible for paying for any network resources used up to the point of suspension or cancellation.

10.4) Refunds

Please see section 3.2.

10.5) Dedicated Server Cancellation Process

Minimum of 15 days cancellation notice prior to your next billing due date is required.

11.1) We reserve the right to add, delete, or modify these Terms and Conditions, our hosting packages, prices and website at any time without prior notice.

11.2) Billing/Price Changes

LittlBUGer.info Hosting prices are subject to change without notice. Any price changes become effective in the next billing cycle.

12.1) Any questions concerning our terms of service please email us at billing@littlbuger.info.

12.2) To report abuse of our TOS please email us at abuse@littlbuger.info.